Shying away from the phrase “this is the way it’s always been done,” Jordan Thurston is no stranger to driving efficiencies in his job and everyday life through continuous process improvement. Working fulltime since 10th grade, Jordan has worked across multiple industries, including retail and financial, honing his craft of improving processes and organizations globally. His passion for thinking outside the box and a weird obsession with improving things has led him to create “The Dragonfly Construct,” which compares the lifecycle of a dragonfly to an individual’s first six months in a new role and how to challenge the status quo and create a new format for strategic management and process improvement. As the global head of production operations governance for one of the largest financial institutions in the world, Jordan helps streamline governance operations with a proactive approach. Jordan earned a bachelor’s degree from UNT in organizational behavior and human resource management, an M.B.A. from Texas A&M – Corpus Christi, and is a current doctoral student at the Swiss School of Business and Management.